Where are GrillSymbol and Petteri Wiimaa products manufactured?
GrillSymbol and Petteri Wiimaa branded products are crafted in Estonia. Development activities take place in Estonia and Nordic countries, collaborating with specialists, including professional chefs. Most products are hand-made: to find out who created your product, look at the bottom of the product or other hidden places, and find the label with the signature of the person who created it.
Where can I buy GrillSymbol and Petteri Wiimaa products?
In addition to our online store, you can find GrillSymbol and Petteri Wiimaa products at various resellers. You can see the list here. Our factory store at Suur-Sõjamäe põik 4a, Tallinn, allows you to see and touch the products. We’re open Mon-Fri from 9:00 to 16:00. For more information, call: +44 1622 37 0862.
How does GrillSymbol prioritize environmental responsibility?
We increasingly focus on the environment, aiming to reduce our carbon footprint. As our products are designed for longevity, we prioritize quality materials, mainly European steels. Production involves minimal chemical use. Packaging employs brown cardboard made from 79% recycled material. Products are labeled with essential information using a small sticker.
To which countries do you deliver, and what languages does customer service support?
We deliver to all EU countries, the UK, Switzerland, and Norway for retail customers. Bulk buyers can arrange delivery to other countries. Customer service is available in English, French, German, Swedish, Finnish, and Estonian.
Can business customers purchase products without VAT?
EU VAT-registered companies can receive invoices without VAT. Non-EU business customers with purchases exceeding €1,000 can contact us at order@grillsymbol.com for personalized assistance.
What are the payment methods and personal data protection policies?
We accept PayPal, Klarna Checkout, Make Commerce, and major debit/credit cards. Payments are made in the customer’s currency. See more here. For invoice purchases, contact order@grillsymbol.com.
Personal data protection complies with EU and Estonian regulations. See more here.
How are deliveries handled, and how can I track my shipment?
Orders are shipped within 1-2 working days. UK deliveries usually take 3-7 working days. Customers receive email notifications with tracking information. For assistance, contact support@grillsymbol.com.
Can I return products?
Customers can return goods within 14 days of online store orders. Returned items must be unused and undamaged. Further details on returns are available on our website. For concerns, contact support@grillsymbol.com.
What is the warranty period and after-sales service?
All products have a 24-month manufacturer’s warranty. More detailed warranty terms can be found in the product instructions block.
After-sales service and spare parts: If you have a product of the older generation of GrillSymbol that needs spare parts, we usually do have spare parts. The exception is the models of the older type of Smoky Beast (painted black), which were in production from 2005 to 2012 and for which we stopped providing spare parts in 2023. Spare parts can be found in the product group: “Spare parts and components”.
Can I purchase a GrillSymbol gift card?
Yes, we offer gift cards in PDF format ranging from 50 to 1000 euros. Send your request, recipient details, and amount to order@grillsymbol.com.
How can I become a reseller or franchisee of GrillSymbol?
If interested in reselling or franchising, provide a brief description of your idea through the contact page or email us at info@grillsymbol.com. Franchise opportunities are available in select EU countries and beyond.
Does GrillSymbol collaborate with social media influencers?
Yes, we collaborate with influencers worldwide. If interested, share your ideas for cooperation. In general, we cooperate in a “product for service” arrangement.
